How we process an order

Shipping costs

Our shipping costs are:

  • Italy (mainland) 7€
  • Italy (islands) 12€
  • Europe 15€
  • Rest of the world 58 €

Free shipping for orders over:

  • 20€ (Milan)
  • 60€ (Italy – mainland)
  • 90€ (Italy – islands)
  • 200€ (Europe)
  • 400€ (worldwide)

For orders outside of the EU, write us at [email protected].

Return and refund policy

Pursuant to Article 52 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014, you may withdraw from the Conditions and therefore from the purchase agreement for any reason, without need for an explanation and without incurring any penalty, within 14 (fourteen) working days from the date of receiving the products. 

Before you want to return goods, first please contact us at [email protected] to discuss the problem you are having.

Request an invoice

If you need an invoice of your order, you can ask for a copy by sending a request to [email protected].

Please remember to specify:

  • Order number and order date
  • Business name
  • Address
  • VAT number
  • SDI code